Returns and refunds
Service-focused return and refund handling for bookings, payment failures and eligible service concerns.
Last updated: 6 October 2026
Salon appointments are services and cannot be physically returned after completion. If a separately sold product is damaged, incorrect or defective when delivered, contact support promptly and keep the product, packaging and proof of purchase available for review.
A refund review may apply to duplicate charges, an online payment captured without a confirmed booking, a service cancelled by Replica Home Salon, or a verified service issue reported promptly with the booking details. Customer cancellations are handled under the Cancellation Policy.
Approved online-payment refunds are initiated to the original payment method through Razorpay. We will provide confirmation after initiation. The time required for the amount to appear is controlled by the payment provider and your bank and may take several business days.
Email support@replicahomesalon.com with your registered mobile number, booking ID, payment reference and a short explanation. Do not send card numbers, UPI PINs, OTPs or banking passwords.
