Eligibility
We review refund requests for duplicate charges, a captured payment without a confirmed booking, a service cancelled by Replica Home Salon, and promptly reported service issues that can be verified from the booking and support records.
Refunds
Refund Policy
Refund handling for failed payments, cancelled bookings and eligible service issues.
Last updated: 6 October 2026
Processing
An approved online-payment refund is sent to the original payment method through Razorpay. Bank and payment-network processing times vary, so the credit may take several business days after initiation. We will never ask for your UPI PIN, card PIN, OTP or banking password to process a refund.
Non-refundable cases
A completed service is generally non-refundable when it was delivered as booked and no verified service issue was reported. Missed appointments, late customer cancellations and partial preferences that were not communicated before the service may also be ineligible, subject to applicable consumer rights.
Support
Send refund questions to support@replicahomesalon.com from your registered contact details and include the booking ID and payment reference. Our team will confirm whether more information is required.