Cancellations
Customer cancellation, reschedule and support rules for home salon bookings.
Last updated: 6 October 2026
Cancel as early as possible from your account or by contacting support. Eligibility for a refund depends on the booking status, notice provided and whether a professional has already been assigned or begun travelling to the service address.
You may request another available date or time before service delivery. A reschedule is confirmed only after the new slot and professional availability are accepted. Repeated or last-minute changes may require a fresh booking.
If a professional becomes unavailable or an operational issue prevents fulfilment, we may offer a replacement professional, a new slot or cancellation. Any eligible prepaid amount will be handled under the Refund Policy.
Approved reversals are returned to the original online payment method. For help, email support@replicahomesalon.com with your registered mobile number and booking ID.
